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Payment Assistance

Steuben Rural Electric Cooperative knows that our members occasionally fall on hard times.  If you are having a difficult time paying your bill because you recently lost your job or are dealing with unforeseen illness or another issue  out of your control, please contact the office at 607-776-4161 or 1-800-843-3414.

If you think you may be late paying your electric bill please contact the cooperative immediately to find out if you can make a payment arrangement.  We know that sometimes it's a struggle to pay your bill.  So, we've also compiled a list of government and charitable organizations in our region that offer assistance with utility bills, if their conditions are met.    We encourage members to contact them to determine resources that may be available.  They are listed below:


Home Energy Assistance Program (HEAP)

Regular HEAP is currently closed for the 2017-2018 season

HEAP is a federal grant program that helps eligible households pay for energy costs and weatherization.  Income eligible members may receive one regular HEAP benefit per season.  Contact your county's department of social services for more information.

Emergency HEAP is currently closed for the 2017-2018 season

In addition to regular HEAP, you may also be eligible for emergency HEAP benefits.  The number of emergency benefits varies per season depending on the availability of funds.

Apply through the Department of Social Services at  Questions regarding the HEAP program should be directed to your HEAP Local District Contact.


Cattaraugus County Assistance Programs

Cattaraugus County Department of Social Services:  Phone (716) 373-8065
Salvation Army:  Phone (716) 372-6740
Catholic Charities:  Phone (716) 372-0101

Chautauqua County Assistance Programs

Chautauqua County Department of Social Services (Jamestown):  Phone (716) 661-8200
Chautauqua County Department of Social Services (Dunkirk):  Phone (716) 363-3500
Salvation Army:  Phone (716) 664-4108
United Way of Southern Chautauqua County:  Phone (716) 483-1561
Community Helping Hands:  Phone (716) 487-1488
Catholic Charities:  Phone (716) 484-9188

Schuyler County Assistance Programs

Schuyler County Department of Social Services:  Phone (607) 535-8303
Catholic Charities:  Phone (607) 535-2050

Steuben County Assistance Programs

Steuben County Department of Social Services:  Phone (607) 664-2000
Steuben County Office for the Aging (SCOFA):  Phone (607) 664-2298
Salvation Army:  (607) 962-4681
Catholic Charities of Steuben:  (607) 776-8085
Catholic Charities of Corning:  (607) 962-0704
Catholic Charities Turning Point Hornell:  (607) 324-3457








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