Payment Assistance

Payment Assistance

Steuben Rural Electric Cooperative knows that our members occasionally fall on hard times.  If you are having a difficult time paying your bill because you recently lost your job or are dealing with unforeseen illness or another issue out of your control, please contact the office at 607-776-4161 or 1-800-843-3414.

Depending on the status of your account, you might be eligible for a payment arrangement.  We've also compiled a list of government and charitable organizations in our region that offer assistance with utility bills, if their conditions are met.  We encourage members to contact them to determine resources that may be available.  The assistance programs are listed below:

Need Help Paying Your Bill

Home Energy Assistance Program (HEAP)

The Home Energy Assistance Program (HEAP) helps low-income people pay the cost of heating their homes.  If you are eligible, you may receive one regular HEAP benefit per program year and could also be eligible for emergency HEAP benefits if you are in danger of running out of fuel or having your utility service shut off.
 

The 2019-2020 Regular HEAP benefit will open November 12, 2019 and is scheduled to close on March 16, 2020 or until the funding allocated to this component is exhausted.

If you are eligible, you may receive one regular HEAP benefit per program year to help you pay for heating your home.

The 2019-2020 Emergency benefit will open January 2, 2020 and is scheduled to close on March 16, 2020.

If you are eligible, the Emergency HEAP benefit can help you heat your home if you are in a heat or heat related emergency.

Apply through the Department of Social Services at otda.ny.gov/main/programs/heap.  Questions regarding the HEAP program should be directed to your HEAP Local District Contact or the OTDA Hotline at 1-800-342-3009.

Cattaraugus County Assistance Programs

Cattaraugus County Department of Social Services:  Phone (716) 373-8065
Salvation Army of Olean:  Phone (716) 372-6740
Catholic Charities of Olean:  Phone (716) 372-0101
 

Chautauqua County Assistance Programs

Chautauqua County Department of Social Services (Jamestown):  Phone (716) 753-4385
Chautauqua County Department of Social Services (Dunkirk):  Phone (716) 753-4385
Salvation Army of Jamestown:  Phone (716) 664-4108
United Way of Southern Chautauqua County:  Phone (716) 483-1561
Community Helping Hands:  Phone (716) 487-1488
Catholic Charities of Buffalo:  Phone (716) 484-9188
 

Schuyler County Assistance Programs

Schuyler County Department of Social Services:  Phone (607) 535-8303
Catholic Charities of Chemung and Schuyler Counties:  Phone (607) 535-2050
 

Steuben County Assistance Programs

Steuben County Department of Social Services:  Phone (607) 664-2500
Steuben County Office for the Aging (SCOFA):  Phone (607) 664-2298
Salvation Army of Corning:  (607) 962-4681
Catholic Charities of Bath:  (607) 776-8085
Catholic Charities of Corning:  (607) 962-0704
Catholic Charities of Hornell:  (607) 324-3457