Outages

Outages

Reporting an Outage

When your power goes off, there are a few things you can do to help us in restoring your power as quickly as possible.
  • Check your panel box (breaker or fuse box).  Make sure that they have not tripped or blown.
  • If possible, check with your neighbors and find out if their power is off. 
  • Call a Cooperative office to report an outage anytime, 24 hours a day - 7 days a week.
    • Our Bath office may be reached by calling (607) 776-4161 or (800) 843-3414.
    • Our Cherry Creek office may be reached by calling (716) 296-5651 or (800) 883-8236.
  • Please have your name, service address, current telephone number and account number ready for our member service representative's.
  • Please let us know if you heard or saw anything that may help us locate the cause of the outage.

Short Term Power Interruptions

Short term power interruptions are one of the most difficult to locate.  The more information we can gather from our members, the easier this task becomes.
  • Record the time of day and length of the interruptions.
  • Record the number of interruptions.
  • Call a Cooperative office to report the interruptions.
    • Our Bath office may be reached by calling (607) 776-4161 or (800) 843-3414.
    • Our Cherry Creek office may be reached by calling (716) 296-5651 or (800) 883-8236.
  • Please have your name, service address, current telephone number and account number ready for our representative.
  • Let us know the specific details that you recorded.

Transmission Outages

If you have been told by the Cooperative's staff that your outage was a transmission outage and you need to file a complaint, please complete a complaint form to be mailed to the Public Service Commission.

We want to thank you in advance for your patience and cooperation.