The data privacy of our members is important to us, and as a Steuben Rural Electric member, you may be asked to provide additional information and identification when you make inquiries on your account, such as the last four digits of your social security number.
A member may complete a consent form to allow us to give account information to anyone other than the member(s). This allows an authorized contact to make inquires on the account.
A completed and signed consent form must be on file in order for us to give account information to anyone other than the member(s). If the membership is a joint membership, the consent form must be signed by both members. A signed form must be returned to Steuben Rural Electric by mail, in person by dropping it off at the office or by faxing it to our office at (607) 776-2293.
An authorized contact may make inquiries on the account they are authorized on only. An authorized contact may not make any service status changes to an account (request of disconnect, reconnect or the transfer of service).
The addition of an authorized contact does not grant any ownership to the unretired capital credits on the member’s account. They also are not financially responsible for the account.
Consent form agreements will remain in effect until Steuben Rural Electric is notified by the member(s) that it is cancelled.
While these practices may seem intrusive, please understand that these procedures are in place to protect your member data.